Shipping and Returns

Welcome to ZEST! We aim to provide an exceptional shopping experience through fast, reliable shipping and a flexible returns process. Please review our Shipping and Returns Policy to understand our procedures for deliveries, exchanges, and refunds.

Order Processing

  • Order Confirmation: After placing an order on www.zestofashion.com, you’ll receive a confirmation email with your purchase details.
  • Processing Time: Orders are processed within 1-3 business days. Orders placed after 12:00 PM (GMT) on Fridays, weekends, or public holidays are processed on the next business day.
  • Shipping Time: After processing, standard shipping takes approximately 5-7 business days, depending on your location.
  • Shipping Notifications: You’ll receive a shipping confirmation email with tracking information once your order is dispatched.

Shipping Methods & Costs

We offer various shipping methods to suit your needs:

  • Standard Shipping: 5-7 business days, $5.99 (or free for orders over $75).
  • Express Shipping: 2-4 business days, $19.99.
  • International Shipping: Available for select countries. Rates and delivery times vary.

Note: Exact shipping costs are calculated during checkout based on the destination and package weight.

Shipping Delays

Shipping delays may occur due to factors beyond our control (e.g., customs, natural disasters). In case of delays, we’ll keep you informed with an estimated delivery date.

Customs, Duties & Taxes

For international orders, customs duties and taxes may apply once your package reaches your country. These additional charges are the customer’s responsibility. For further details, consult your local customs office.

Order Tracking

Upon dispatch, a tracking number will be provided in your shipping confirmation email. Use this number on our shipping partner’s portal to track your order.

Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If you aren’t, we accept returns for refunds or exchanges. Please review the guidelines below.

Returns Eligibility

To be eligible for a return:

  • Items must be unworn, unwashed, in original condition, with tags attached.
  • Lingerie, nightgowns, and underwear cannot be returned if worn or tried on due to hygiene reasons.
  • Returns must be initiated within 28 days of delivery.
  • Items purchased on sale or during promotions are final sale and cannot be returned or exchanged.

How to Return an Item

  1. Contact Us: Email us at Arzu.Erikci@zestofashion.com within 28 days of receiving your order, including your order number and reason for return.
  2. Return Authorization: We will issue a return authorization number and provide the return shipping address. Unauthorized returns will not be accepted.
  3. Packaging: Securely repackage items in the original or a similar protective box.
  4. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

  • Processing Time: Refunds are issued within 14 days after receiving and inspecting the returned item and will be credited to the original payment method.
  • Refund Amount: Refunds are for the item(s) price only, excluding original shipping costs.
  • Late or Missing Refunds: If you haven’t received a refund within the stated timeframe, check with your bank or credit card company. If you still haven’t received it, contact us at Arzu.Erikci@zestofashion.com.

Exchanges

We offer exchanges for a different size or color, if available. Follow the return steps above. We’ll ship the new item once we receive and inspect the returned item.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at Arzu.Erikci@zestofashion.com within 7 days of delivery with photos of the item. We’ll provide instructions and either send a replacement or issue a full refund, including shipping.

Non-Returnable Items

Due to the nature of some products, the following items cannot be returned or exchanged:

  • Lingerie, nightgowns, and underwear that have been worn or tried on.
  • Items marked as final sale.

Change of Address or Cancellation

To change your shipping address or cancel your order, contact us within 1 hour of placing it. Once processed or shipped, changes or cancellations cannot be made.

Refused or Undeliverable Packages

If a package is returned due to incorrect shipping information, refusal upon delivery, or failed delivery attempts, original shipping charges are non-refundable. Additional return shipping fees will be deducted from your refund.

Contact Us

For further questions or concerns, contact us at Arzu.Erikci@zestofashion.com.

Effective Date: October 1, 2024

Welcome to ZEST! We aim to provide an exceptional shopping experience through fast, reliable shipping and a flexible returns process. Please review our Shipping and Returns Policy to understand our procedures for deliveries, exchanges, and refunds.

Order Processing

  • Order Confirmation: After placing an order on www.zestofashion.com, you’ll receive a confirmation email with your purchase details.
  • Processing Time: Orders are processed within 1-3 business days. Orders placed after 12:00 PM (GMT) on Fridays, weekends, or public holidays are processed on the next business day.
  • Shipping Time: After processing, standard shipping takes approximately 5-7 business days, depending on your location.
  • Shipping Notifications: You’ll receive a shipping confirmation email with tracking information once your order is dispatched.

Shipping Methods & Costs

We offer various shipping methods to suit your needs:

  • EU Shipping: 2-4 business days, 6,95€.
  • International Shipping: Available for select countries. Rates and delivery times vary.

Note: Exact shipping costs are calculated during checkout based on the destination and package weight.

Shipping Delays

Shipping delays may occur due to factors beyond our control (e.g., customs, natural disasters). In case of delays, we’ll keep you informed with an estimated delivery date.

Customs, Duties & Taxes

For international orders, customs duties and taxes may apply once your package reaches your country. These additional charges are the customer’s responsibility. For further details, consult your local customs office.

Order Tracking

Upon dispatch, a tracking number will be provided in your shipping confirmation email. Use this number on our shipping partner’s portal to track your order.

Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If you aren’t, we accept returns for refunds or exchanges. Please review the guidelines below.

Returns Eligibility

To be eligible for a return:

  • Items must be unworn, unwashed, in original condition, with tags attached.
  • Lingerie, nightgowns, and underwear cannot be returned if worn or tried on due to hygiene reasons.
  • Returns must be initiated within 28 days of delivery.
  • Items purchased on sale or during promotions are final sale and cannot be returned or exchanged.

How to Return an Item

  1. Contact Us: Email us at Arzu.Erikci@zestofashion.com within 28 days of receiving your order, including your order number and reason for return.
  2. Return Authorization: We will issue a return authorization number and provide the return shipping address. Unauthorized returns will not be accepted.
  3. Packaging: Securely repackage items in the original or a similar protective box.
  4. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

  • Processing Time: Refunds are issued within 14 days after receiving and inspecting the returned item and will be credited to the original payment method.
  • Refund Amount: Refunds are for the item(s) price only, excluding original shipping costs.
  • Late or Missing Refunds: If you haven’t received a refund within the stated timeframe, check with your bank or credit card company. If you still haven’t received it, contact us at Arzu.Erikci@zestofashion.com.

Exchanges

We offer exchanges for a different size or color, if available. Follow the return steps above. We’ll ship the new item once we receive and inspect the returned item.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at Arzu.Erikci@zestofashion.com within 7 days of delivery with photos of the item. We’ll provide instructions and either send a replacement or issue a full refund, including shipping.

Non-Returnable Items

Due to the nature of some products, the following items cannot be returned or exchanged:

  • Lingerie, nightgowns, and underwear that have been worn or tried on.
  • Items marked as final sale.

Change of Address or Cancellation

To change your shipping address or cancel your order, contact us within 1 hour of placing it. Once processed or shipped, changes or cancellations cannot be made.

Refused or Undeliverable Packages

If a package is returned due to incorrect shipping information, refusal upon delivery, or failed delivery attempts, original shipping charges are non-refundable. Additional return shipping fees will be deducted from your refund.

Contact Us

For further questions or concerns, contact us at Arzu.Erikci@zestofashion.com.

Effective Date: October 1, 2024